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Vision Business Support

PHONE REPAIR UNDER WARRANTY PERIOD

Vision Support ensures all business customers are kept mobile during any repair period with a FREE loan business phone service. If your phone requires a repair please call our customer care team on 0871 200 3274. A loan phone will be sent within 24 hours to ensure you stay mobile. 

The majority of business phones come with a 12 month manufacturer warranty period, so please follow the below procedure for any repairs.

EE & Orange Phones 
If you have an EE or Orange phone (not a SIM free unlocked phone) it will be covered under 24 hour replacement. Please call EE Business Care 150 from your handset or 0845 4125150 or Orange Business Care by dialling 345 from your handset or 07973 100345 from any other phone.

Other Networks or SIM Free Phones 
Remove the battery and cover from the business phone, and send it to Vision Mobile, along with a note detailing the fault.  If you require free postage please call 0871 200 3274 and a bag with paid postage will be sent out. (We do not require the battery or back cover, please retain these at your office)

Apple iPhones 
Call Apple support line on 0844 209 0611 or visit an Apple Store. They will assist over the phone or they will book you a one to one appointment at your nearest Apple Store to fix your phone. 

Items that are not covered under warranty 
Any business phones with the following damage will not be covered under a warranty repair: Liquid damage, smashed screens, lost or stolen phones. Any business phones with this type of damage will need to be replaced under insurance if you have this on your account or by purchasing a new phone. 

If you require further help please call our business Support team now on 0871 200 3274.  If you prefer, you can use the ‘Chat Now’ button for virtual chat or email customer.services@visionmobileuk.co.uk